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Engage and support your customers in real-time with friendly live chat and targeted messages
Connect to Intercom to enable customers to self-serve and check the status of their order, right inside your product. By simply entering their email or order number, your customers can proactively check their order status , reducing the volume of questions your support team receives. Your support reps can also view order details right from the Intercom Inbox during live conversations, letting them handle inquiries quickly.
- Allow customers check their order status right from the Messenger
- Reduce customer questions by providing self-serve order information
- Save your support team time with order details in the Inbox
Pricing
External charges may be billed by Intercom separately from your Shopify invoice. Learn more
Free
All charges are billed in USD. See all pricing options
Reviews (12)
Make the website super slow, and lack integration parameters. Please make it better for Shopify!
Currently listed as 'Unsupported' within Shopify.
App doesn't even successfully load/install/connect. I'm receiving an error message stating they are experiencing technical difficulties.
The intercom app is great in general and can be integrated simply on most of the basics Shopify websites / themes and it's good for conversion if you can use it properly (we mostly use the live chat functionnalities). The pricing is a bit weird and it can get expensive if you keep all the contacts but it's easy to adapt to different kind of scenarios.
*If you have a custom theme or web app or if you don't want to use the default intercom themes you might have to do a bit of development work in order to make it work seamlessly and efficiently but it's nothing to complicated and their doc is good enough.
It does not work. The intercom people are very nice to continue extending my free trial but I have been waiting for over 2 months for this integration to be fixed. The existing customers in Shopify do not sync with the app. If you do not have Shopify premium, you cannot export a lot of the relevant information to be uploaded into intercom. That data such as user created date, etc. is the benefit of intercom, but we can't access any of it bc the integration doesn't work for previous customers.
Support
Intercom can answer any questions you have about Intercom.
Resources
Launched
August 31, 2016
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