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Discord Integration The White-Glove
Atlas is the support tool for startups who want to offer exceptional support.
The White-Glove
Support Tool
Atlas is the support tool for startups who want to offer exceptional support.
Beautifully crafted, purpose built, with the singular focus of turning your customers into die hard evangelists.
- Ticketing
- Recording
- Help Center
- Chatbot
- Broadcast
Startups built on exceptional support
We've mastered the basics for you
Leverage the power of AI to answer your customers
effortlessly, accurately, and quickly.
AI chatbot
Instant smart responses to your customers based on your real data
Auto-updated articles
Articles generated and dynamically updated based on your customer questions
Auto-priorization
Effortlessly identify your most important issues
Auto-tagging
Stay organized with effortlessly labeled tickets
#21324: Secure payment option for billing#22422: Send button isn't working#22187: Error in API integration with third-party system#18723: Slow page load times
Auto-translation
Universal translator out of the box
Customize your tone
Effortlessly identify your most important issues
Solve customer problems faster
All the tools you need to solve your customer issues in one place
Customer timeline
View a customer's entire journey in a single, easy
to follow, chronological timeline.
Slack Connect as a channel
Turn any message into a ticket simply
by using an emoji.
🎫
Triage from Slack
Manage tickets and status
updates directly in Slack.
Omnichannel
Talk with your customers where they are.
Slack, WhatsApp, in-app chat, SMS, email.
Slack
WhatsApp
Chat
SMS
Shopify
Discord
Forms
Email
#1234: Need Help?
V
Hi there!
via Slack
Better, stronger, faster
Experience a frictionless support workflow
Collaborate with your team
Coordinate with your teammates and never double-send again.
Powerful search
Quickly find exactly what you need to close tickets faster.
K
Fast
Finally, a tool that moves as fast as you do.
Keyboard first
Blaze through tickets with superhuman speed.
N?⇧↓⌥M⇧UG + S⌘ [⌘K⌘A⌘ ]⌘⌫⇧↑G + I
A complete support OS
All of the support tools you need, all in one place.
Ticketing
Manage tickets easily.
My tickets
💬#234220
What's pricing like for atlas? Is it affordable for B2C use cases?
📱#234234
Hey Andrea! Currently, the best way is to send a link in your response. Our chatbots
💬#234220: Atlas pricing
Status
Open
Assigned to
Assignee
Priority
Medium
Tag(s)
Linear
Link issue
SLA
SLA for all customers
SLA
(15 mins) Answered
Reporting
All the data you need.
Customer info
See the full picture of your customers without
having to open a million tabs and tools.
Chatbots
Advanced automations that serve your customers effortlessly.
Smart chatbot automations
When visitor asks for information
Chatbot show info from FAQ
If visitor is interested then send schedule event
Send url cal.com/event
Send message Thank you
Automations
Empower all of your agents to be 10x agents.
Linear ticket is closed
New ticket is created
Assigns to 
Jane Cooper
Jane CooperSet status from snooze to open
Tag as
Bug
Respond to Customer
If no response within 48 hrs then close
Then create new linear issue
Help center
Create documentation that your customers will love.
API
Customize Atlas to make it bespoke to your team.
- JavaScript
- Ruby
- Node
- PHP
- Python
- Java
- Go
123456789
const options = {method: 'GET',
headers: {accept: 'application/json'}
};
fetch('https://api.atlas.so/v1/customers/id', options) .then(response => response.json()) .then(response => console.log(response)) .catch(err => console.error(err));Session recording
View a customer's entire journey in a single, easy
to follow, chronological timeline.
📼Session recordings (2)
2 Sessions
4:20
2:14
Expand sessions
Security
SOC 2, Type 2 Certified
White-glove support
Get support fast and where you
already are.
already are.
Insane improvements
We ship features like it's going
out of style
out of style
Mobile SDK
Integrate our powerful features
into your mobile apps.
into your mobile apps.
We’ve used atlas for almost 2 yrs, love it. Simple to use. We manage everything from Slack, it’s awesome.
Atlas is incredible. The screen recording feature, especially, is a game changer. That, combined with the slack integration, has made life super convenient for me to deliver a terrific customer support experience
Atlas has been a breath of fresh air, seamlessly combining customer conversations, making support efficient & personalized. The customer timeline & integrated help center are invaluable. The responsiveness of the Atlas team made the switch so easy!
Fast responses, seamless Slack integration, all-in-one view. Atlas makes support effortless. We moved from delayed responses on other platforms to instant, effective communication with Atlas.
We’ve been using Atlas for over a year. The product is great and the team is extremely helpful and responsive. Unlike other products, Atlas feels like a natural fit to our existing tooling and workflows. I would recommend this 10/10.
With Atlas, Slack integration is seamless, making quick responses a breeze. The founders’ support is unparalleled, elevating our customer service experience!
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