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Web Analytics 2.0: The Art of Online Accountability and Science of Customer Centricity 1st Edition
Purchase options and add-ons
- ISBN-100470529393
- ISBN-13978-0470529393
- Edition1st
- PublisherSybex
- Publication dateOctober 26, 2009
- LanguageEnglish
- Dimensions7.3 x 1.3 x 9.2 inches
- Print length475 pages
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Editorial Reviews
From the Inside Flap
Shift to Data-Driven Decision Making and Leverage the Complete Power of All Web Data
The Web, online marketing, and advertising have been revolutionized in the last few years, yet the approach to using data has remained largely the same as a decade ago. Web analytics thought leader Avinash Kaushik presents the next-generation framework of web analytics in this exciting book that will dramatically enhance the ability of your organization to think smart and move fast.
In this book, Avinash lays out specific strategies and execution models to evolve from simply leveraging clickstream tools to incorporating the insightful elixir of qualitative data, experimentation and testing, and competitive intelligence tools.
While expanding upon the industry-shaping lessons from his bestselling book Web Analytics: An Hour a Day, Avinash explains how to measure, analyze, and act upon today's quickly evolving web technologies and trendsincluding social media, video, mobile, and online user-centric design options. As he updates traditional approaches, Avinash debunks myths, identifies traps, and reveals specific, simple and advanced methodologies to transform your thinking, making this book the ultimate guide for all web professionals.
- Discover the solutions for the hardest challenges, including multichannel analytics and multitouch campaign attribution analysis
- Quantify the holistic economic value of your website and measure macro and micro conversions for ecommerce, non-ecommerce, and B2B websites
- Profit from analytical methodologies that attack the holy trinity of search: internal site search, pay-per-click marketing, and search engine optimization
- Pinpoint the most relevant Key Performance Indicators for your organization and create actionable dashboards that drive change
- Master crucial emerging analytics fields including Twitter®, YouTube®, blogs, mobile, and rich-media analytics
- Leverage experimentation and testing to create truly customer-centric websites and innovate by failing faster
- Create data-driven bosses and organizations, and cultivate the skills and background you need for a successful analytics career
- Continue learning with four hours of video, an hour of audio, and valuable presentations, templates, and models on the CD
"Analytics is vitally important, and no one explains it more elegantly, more simply, or more powerfully than Avinash Kaushik. Consider buying up all the copies of this book before your competition gets a copy."
Seth Godin, author, Tribes
"Lots of companies have spent lots of time and money collecting dataand sadly do little with it. In Web Analytics 2.0, Avinash Kaushik helps us grasp the importance of this underused resource and shows us how to make the most of online data and experimentation."
Dan Ariely, Professor of Behavioral Economics, Duke University, and author of Predictably Irrational
"Kaushik takes the witchcraft out of analytics. If venture capitalists read this book, they would fire half of the CEOs that they've funded."
Guy Kawasaki, Co-founder of Alltop & Garage Technology Ventures
From the Back Cover
Shift to Data-Driven Decision Making and Leverage the Complete Power of All Web Data
The Web, online marketing, and advertising have been revolutionized in the last few years, yet the approach to using data has remained largely the same as a decade ago. Web analytics thought leader Avinash Kaushik presents the next-generation framework of web analytics in this exciting book that will dramatically enhance the ability of your organization to think smart and move fast.
In this book, Avinash lays out specific strategies and execution models to evolve from simply leveraging clickstream tools to incorporating the insightful elixir of qualitative data, experimentation and testing, and competitive intelligence tools.
While expanding upon the industry-shaping lessons from his bestselling book Web Analytics: An Hour a Day, Avinash explains how to measure, analyze, and act upon today's quickly evolving web technologies and trends―including social media, video, mobile, and online user-centric design options. As he updates traditional approaches, Avinash debunks myths, identifies traps, and reveals specific, simple and advanced methodologies to transform your thinking, making this book the ultimate guide for all web professionals.
- Discover the solutions for the hardest challenges, including multichannel analytics and multitouch campaign attribution analysis
- Quantify the holistic economic value of your website and measure macro and micro conversions for ecommerce, non-ecommerce, and B2B websites
- Profit from analytical methodologies that attack the holy trinity of search: internal site search, pay-per-click marketing, and search engine optimization
- Pinpoint the most relevant Key Performance Indicators for your organization and create actionable dashboards that drive change
- Master crucial emerging analytics fields including Twitter®, YouTube®, blogs, mobile, and rich-media analytics
- Leverage experimentation and testing to create truly customer-centric websites and innovate by failing faster
- Create data-driven bosses and organizations, and cultivate the skills and background you need for a successful analytics career
"Analytics is vitally important, and no one explains it more elegantly, more simply, or more powerfully than Avinash Kaushik. Consider buying up all the copies of this book before your competition gets a copy."―Seth Godin, author, Tribes
"Lots of companies have spent lots of time and money collecting data―and sadly do little with it. In Web Analytics 2.0, Avinash Kaushik helps us grasp the importance of this underused resource and shows us how to make the most of online data and experimentation." ―Dan Ariely, Professor of Behavioral Economics, Duke University, and author of Predictably Irrational
"Kaushik takes the witchcraft out of analytics. If venture capitalists read this book, they would fire half of the CEOs that they've funded."―Guy Kawasaki, Co-founder of Alltop & Garage Technology Ventures
About the Author
Avinash Kaushik is the author of the leading research & analytics blog Occam's Razor. He is also the Analytics Evangelist for Google and the Chief Education Officer at Market Motive, Inc. He is a bestselling author and a frequent speaker at key industry conferences around the globe and at leading American universities. He was the recipient of the 2009 Statistical Advocate of the Year award from the American Statistical Association.
The author donates all proceeds from his books to two charities, The Smile Train and The Ekal Vidyalaya Foundation.
Product details
- Publisher : Sybex; 1st edition (October 26, 2009)
- Language : English
- Paperback : 475 pages
- ISBN-10 : 0470529393
- ISBN-13 : 978-0470529393
- Item Weight : 1 pounds
- Dimensions : 7.3 x 1.3 x 9.2 inches
- Best Sellers Rank: #1,004,730 in Books (See Top 100 in Books)
- #732 in Web Marketing (Books)
- #1,128 in E-Commerce (Books)
- #1,138 in Internet & Telecommunications
- Customer Reviews:
About the author

Avinash Kaushik is the author of the leading web analytics and research blog Occam's Razor (http://kaushik.net/avinash). He is also the Digital Marketing Evangelist for Google and the Chief Education Officer at Market Motive Inc.
He is the author of the best selling book Web Analytics: An Hour A Day (http://webanalyticshour.com). He is also a frequent speaker at key industry conferences around the globe and at leading American universities.
Avinash has received numerous awards, including Statistical Advocate of the Year award from the American Statistical Association, and Most Influential Industry Contributor award from the Digital Analytics Association.
Customer reviews
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
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Learn more how customers reviews work on AmazonCustomers say
Customers find this book to be an excellent introduction to productive analytics use, with highly readable content that's particularly suitable for beginners. The book receives positive feedback for its perfect illustrations, actionable insights, and humor. They appreciate the content quality, with one customer noting how it provides a framework for organizing improvement processes. The value for money receives mixed reviews.
AI-generated from the text of customer reviews
Customers find the book excellent as an introduction to productive analytics use, providing valuable insights into visitor behavior and helpful recommendations based on user data.
"...This book adds so much context and helps me craft my messaging to the key stakeholders in a way that makes sense to them...." Read more
"...2.0 is a more general book that covers a wide range of topics related to and around Web Analytics...." Read more
"Lots of good information, but there are no descriptions for any software or how to get the reports seen in the book...." Read more
"...almost every aspect of web analytics, from competitive analytics to optimization, even guides for picking a solution vendor and starting a career in..." Read more
Customers find the book highly readable and easy to understand, with one customer noting it's a must-read for the digital era.
"...Kudos to Avinash for making this process clear and understandable, fun and "sexy".........who knew you could "sexify" wab analytics!" Read more
"...I think this was a great book, but I have a few things I disagree with:..." Read more
"...On top of being a well-written resource, all of the profits from this book (and his previous one) go to two charities: The Smile Train and The Ekal..." Read more
"...(it is, after all, a lotta numbers), but Mr. Kaushik made it easy to understand. And he also impressed why it's so vital...." Read more
Customers appreciate the content of the book, with individual reviews highlighting its comprehensive approach to web analytics, including its framework for organizing improvement processes and end-to-end solutions.
"...And the book doesn't just cover how to measure and improve outcomes on your own site, but it covers qualitative data, competitive intelligence..." Read more
"...This book walks you through all aspects from the software used to how a report should be made to be effective...." Read more
"This book truly discusses end-to-end solutions when it comes to Web Analytics...." Read more
"...I love that we begin with outcomes - isn't that the whole point of analysis - how we are performing?..." Read more
Customers appreciate the illustrations in the book, noting they are dead-on perfect, with one customer describing them as simply laid out and another mentioning their folksy style.
"...to Avinash for making this process clear and understandable, fun and "sexy".........who knew you could "sexify" wab analytics!" Read more
"...The illustrations are dead-on perfect as well. Many feature real-life stats from Avinash's own projects. It's useful to see these examples...." Read more
"...In this book Avinash lays down plainly and simply what you should do in order to be a successful web analyst...." Read more
"...It doesn't hurt that Avinash is hilarious and paints a colorful picture with every insightful anecdote. Who knew web analytics could be this simple?" Read more
Customers find the book actionable, with one mentioning it provides practical insights.
"...It's a technical book by nature, but at the same time totally actionable and insightful...." Read more
"Easy to read, actionable insights, very useful if you want to build a web business. Helped me take my online business to the next level." Read more
"Actionable Baby Steps..." Read more
"Web Analytics Made Easy & Actionable by Avinash..." Read more
Customers find the book humorous, with one mentioning Avinash's friendly puns.
"...not only for how absolutely informative it was, but for the author's fun sense of humor...." Read more
"...It doesn't hurt that Avinash is hilarious and paints a colorful picture with every insightful anecdote. Who knew web analytics could be this simple?" Read more
"...only provides in-depth knowledge and best practices, but does so in a humorous and insightful way...." Read more
"...in the knowledge depth attained within each chapter and also the friendly puns that are characteristic of his writing and teaching style." Read more
Customers have mixed opinions about the value for money of the book, with some finding it worth the price, while others consider it a waste of time and money.
"...framework to apply to all web initiatives to accurately measure its value to the company. A great read." Read more
"...fluffiest, most self-indulgent, self-congratulatory, verbose, tiresome books I've read...." Read more
"While I acknowledge that the value of the core contents, I found the writing style to be cheesy, annoying, and a turn-off...." Read more
"...bottom line it's wast of time and money. how the author could be proud of such a book ?" Read more
Top reviews from the United States
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- Reviewed in the United States on October 30, 2009Although I just received my book in the mail last week, it looks like I have had it for years. I am in the process of building out a Strategic Framework for Web Analytics and BI at my company, and thought a little additional insight would be useful. I picked the book up and began thumbing through only to find myself reading the entire book in a few hours. Since I finished, I have gone back and highlighted, bookmarked and re-read the book a few times. It truly is my bible, sitting front and center on my desk at all times. Building out a web strategy for a successful high tech company in Silicon Valley can, at times, seem daunting. This book adds so much context and helps me craft my messaging to the key stakeholders in a way that makes sense to them. Getting the support and buy in of your HIPPO's will always be a challenge but reading this book will help you organize your strategy in a very simple way, ensuring you are getting insight and not merely data out of your web analytics.
Achieving Web Analytics "Nirvana" is possible but only if you read this book. Kudos to Avinash for making this process clear and understandable, fun and "sexy".........who knew you could "sexify" wab analytics!
- Reviewed in the United States on April 16, 2010Web Analytics 2.0 is not a sequel to Kaushik's first book Web Analytics: An Hour a Day.
The latter was a hard core offering that covered all aspects of the subject.
2.0 is a more general book that covers a wide range of topics related to and around Web Analytics.
The coverage of Social Media and Mobile analytics is sparse and that's my only gripe. Considering that both topics are quite hot and that Social Media has gained maturity it would have been helpful to have both these covered in depth. That said the book is pretty robust in its coverage of a wide mix of topics. The list of tools mentioned is also quite exhaustive.
Key Takeaways
· Paid Web Analytics providers are better than the free ones if you need advanced reporting. The other reason is that the paid tools integrate well with other allied offerings/tools. (A project that I'm working on validates both these points)
· Data needs to be actionable. No point collecting old data if the business cannot use it
· Keep an eye on the competition using Google Insights For Search(contains search keyword data on[...] only), Google Trends (contains broad web usage data), Compete, Hitwise. Also check Google Ad Planner and Quantacast since both use self reported data. Most analytics tools now allow you to benchmark against specific verticals.
· Use tools like page level/site level surveys to gather user feedback(kampyle, uservoice, opinionlab). The Voice of the Consumer is necessary to fill in the gaps
Now if only we could get key sales and marketing folks to read this book and understand how much data is there for them to use
Tools
Web Analytics: Omniture, WebTrends, CoreMetrics, Google Analytics
Mobile Analytics: Bango Analytics, [...], [...]
Experimentation and Testing: Google Optmizer, Omniture Test and Target, Optimost, Sitespect
Voice of the Customer: 4Q, iPerceptions, ForeseeResults, Ethnio
Competitive Intelligence: Google Insights For Search, Google Trends, Compete, Hitwise, Technorati, Google Ad Planner, Quantacast
Analytics Tags Audit: SiteAudit(ObservePoint)
SEO gaps, Web Application Performance Management, more : Maxamine, Coradiant
Page level/site level surveys to gather user feedback: Kampyle, Uservoice, Opinionlab
Usability: Ethnio, Usertesting
Analyze Actual Online Experiences: Tealeaf, Clicktale
Information Architecture: OptimalSort, [...]
Visual heat maps: Feng-gui.com, Crazyegg
Keyword Analysis: Google Adwords Tool, Wordtracker, KeywordSpy
Onsite Behavior Targeting Platforms: Audience Science, kefta, Netmining, BTBuckets(free)
Paid Search Tools: Marinsoftware, Kenshoo, ClickEquations
For this and other Web Marketing articles, my blog: [...]
- Reviewed in the United States on September 21, 2010Lots of good information, but there are no descriptions for any software or how to get the reports seen in the book. I am trying to recreate these reports using Google Analytics, Coremetrics and Omniture. It seems that most of the reports are the standard reports out of Google Analytics, but I am having a difficult time recreating some of these with other software.
I think this was a great book, but I have a few things I disagree with:
Page 85, he says if he could only have one report, it would be Outcomes by All Traffic Sources. This report shows Goal Conversion Rates, but he does not describe what these are. In Google Analytics, these are custom, so this could be anything.
I am disappointed, he does say it is important to measure ROI, but does not talk about how to do this. The author says that you can do this by comparing the data from Google to your campaign data. It is not that easy. You have to know how much was spent, and you have to know how much incremental revenue came in from SEO/PPC efforts. It is not an easy task. Test and control or some other method should have been addressed. In calculating ROI for PPC in chapter 11, he assumes that all visits from PPC are ones you would not have without the ad. Not necessarily true.
In Chapter 7, testing is finally addressed. I disagree with his method of testing the impact of PPC by turning it off and on completely; this does not take into account any seasonality that may occur naturally in web traffic. This is also a problem if there is a lot of variation in web visits and sales over time. Why not try test and control markets: turning it off in some regions and have it on in others? This method would allow you to compare the on and off markets and find incremental sales.
In the marginal attribution model from page 368, you change the spending for one type of online marketing, then attribute any sales higher than last month sales to the additional marketing. In my experience, web sales tend to have a large variation in sales from month to month making it difficult to say what the cause of any increase is without any kind of confidence bounds.
The "controlled experiment" on page 375 is a really bad example. The ad is run at the same time in all markets and then compared to pre and post ad time periods. What if at the same time as the ad, some celebrity tweeted that they loved your product or some news program aired a warning about your product. There are too many uncontrollable situations to compare pre and post ad sales. You should have test and control markets to compare sales in the same time period.
On page 377, the Author says: "The analyst at Walmart.com can use the previous URL to track how many people use the website and then visit the store." A view the store locator on the web does NOT equal a visit to your store. In his example, a user on walmart.com views a camera and then the store locator. It is very possible that the customer viewing the camera at walmart.com may also go to target.com and find the same camera at a similar price and find that the target store was much more convenient to visit. There is no way in this case to tie a store locator and product page view to an offline purchase. Using a discount code or unique offer would provide a better method of tracking online to offline behavior.
In Chapter 14, the BMI is introduced. But on page 419, the author says this method is preferred because it has a scale of 0 to 100. It actually has a scale of -100 to 100.
If 5 responders all gave a Not Satisfied or a Not At All Satisfied, the score would be [(0+))-(5):]/5*100=-100. The other method, weighted means can also give a scale of -100 to 100 if the right weights are used.
Not Satisfied At all:=-1
Not Satisfied =-.5
Satisfied=0
Very Satisfied= .5
Extremely Satisfied= 1
With these weights the scale is also -100 to 100.
Top reviews from other countries
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Cliente AmazonReviewed in Spain on January 31, 2017
5.0 out of 5 stars Imprescindible. 100% recomendable.
Aunque está escrito en 2010 y algunas de sus referencias han cambiado o ya no existen, los conceptos que aborda siguen en vigor y se explican con claridad y en profundidad. Muy buen libro.
- JonathanReviewed in Canada on February 4, 2016
5.0 out of 5 stars Five Stars
This book helped me so much and this is probably on the market the best book to learn Web Analytics and more specifically Google Analytics. We used this book in a master degree Web Analytics class and I really enjoyed my read.
I am not a native english speaker and the author bring you the subject with humor and an extremelly easy pedagogic way. Yes, tu book could have probably be 200 pages, but all the contexts and stories told by the author help you to understand and memorize more easily the concepts. I would highly recommend any work from Avinash Kaushik whom I consider the best Web Analytics guru.
- Andres RodriguezReviewed in Australia on October 26, 2014
4.0 out of 5 stars Four Stars
insghtful
-
Leonardo MagalhãesReviewed in Brazil on March 30, 2019
5.0 out of 5 stars Vale o investimento
Livro pode ser antigo, mas as dicas que dão serve, ainda serve para hoje
- Harry's MumReviewed in the United Kingdom on January 10, 2022
5.0 out of 5 stars Brilliantly written and a great reminder of measuring the few most important things!
I re-read this wonderful book over the weekend. The time was right for a refresher now that we've redesigned our company website and have it up and running in 40+ countries. Now is the time for really driving actionable insight and this book reminded me that we have to keep it simple as well as giving some really good examples of the macro metrics to really get underneath. Beautifully written, easy to understand and fantastic pointers. I'd recommend following up by using his blog!