Virtual Agent Make it easy for employees and customers to resolve issues fast and get what they need when they need it. Our GenAI-powered, conversational chatbot makes it happen.  Watch Video (1:20) Get Data Sheet
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Benefits of Virtual Agent Redefine your support experience Provide intelligent exchanges powered by generative AI and automated resolutions to common issues. Provide self-service anytime Let users get resolutions in seconds. No need to wait for an available live agent. See immediate business value Get instant ROI with guided setup, prebuilt conversations, integrations, and configuration tools. Increase deflections and agent productivity Route issues to a chatbot automatically. Reduce call volumes and increase efficiency.
Features of Virtual Agent Get Data Sheet Personalized experiences Delight users with relevant, contextual, and conversational exchanges that make finding what they need easy.   Guided setup Get started fast using your existing knowledge articles and catalog items and our prebuilt conversations.  Conversation designer Create your own conversations using an intuitive designer that works with any use case.  Powered by GenAI Unlock dynamic responses with a virtual agent that understands what users mean and can easily process nonlinear conversations. 
Additional features Issue auto resolution Identify user intentions in submitted issues and proactively initiate a conversation for resolution. Conversational analytics Gain insight into user behavior and trends so admins can make quick, informed decisions. Topic recommendations Use machine learning to identify critical topics and add suggested conversations with one click. Multiple language support Detect and translate conversations dynamically into the end user’s language of choice. Multi-turn conversations Give requestors what they need fast with follow-up questions and contextual recall—without having to start a new conversation.  Synthesized responses Generate concise, synthesized responses from multiple articles, catalog items, and topics to best resolve any query.  Third-party channel integrations Interact with users on collaboration tools, portals, and apps like Slack and Microsoft Teams. Live agent handoff Transfer conversation history and context to the right agents so they can quickly resolve issues.
Resources See All Resources Video Virtual Agent Overview (3:19) Data Sheet Virtual Agent Ebook Modernize IT Services and Operations with AI Case Studies Driving greater user experience with service improvement Mindsprint optimizes service delivery with a unified platform Fresenius simplifies access to IT support with Virtual Agent Loxam supports staff with automated processes and simplified resolutions
How to get Virtual Agent Virtual Agent is available with the Now Platform®. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Explore Platform View Demo
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