"We thought we had a decent help center. But most customers skipped it and went straight to submitting a ticket—so we were drowning in basic questions. With Kayako Chat, people actually get the answers they need upfront. It deflects a ton of volume, and the feedback's been great. Self-service finally works the way we always hoped it would."

"Support used to ping our engineers for help constantly. It wasn't malicious—it was just that no one else had the context. But those distractions cost us real money and slowed everything down. Now with Kayako pulling answers from our docs and logs, tickets get resolved before they ever hit engineering. It's been a huge unlock for both teams."

"Every time we lost a support agent, it cost us $20,000 and three months of scrambling. The team was burnt out, and new hires barely kept up. Since we brought in Kayako, that's changed. It handles the repetitive stuff, and our agents finally have room to breathe. We've cut churn dramatically, and our team's performance is stronger than ever."