Nick hands CEO reins to Chuck Ganapathi Read about Gainsight’s next chapter
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Treat every customer like your best customer

Retain and grow with Retention-as-a-Service

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Orchestrate outcomes across human, digital and agent-led journeys

Gainsight welcomes their new CEO Chuck Ganapathi

Read the Press Release
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The Foundation of Retention-as-a-Service

Introducing the Gainsight CustomerOS

Help customers learn, adopt, connect and succeed - all in one operating system.
The Next Generation of AI Agents

Meet the Atlas AI Agent Family

Purpose-built to help guide customers to outcomes with intelligence, personalization, and scale.

Meet the Gainsight CustomerOS

Orchestrate every step of the customer journey—from onboarding to outcomes

Move beyond one-off courses and deliver self-paced learning to customers when and where they need it.

  • Replace 1:1 onboarding with training paths
  • Create certified experts, not support tickets
Skilljar

Make every customer a power user with in-app guidance that actually gets them to stick.

  • Drive adoption with in-app nudges
  • Use product data to fuel personalization
Product Experience

Build thriving AI-moderated communities where customers learn, connect, and inspire each other to succeed

  • AI moderation for you, AI answers and search for members
  • Always-on customer resources and feedback hub
Customer Communities

Spot churn early, surface expansion opportunities fast, and let AI drive action where it matters most.

  • Get a single 360 view of your customer
  • Standardize your retention strategy with proven playbooks
Customer Success

Make retention plays scalable with agents that reach the customer's you can't and surface the signals you miss.

  • Capture risk signals hidden in customer conversations
  • Deliver personalized outreach in low-touch accounts
Staircase AI

Keep and grow strategic customers, with the power of agentic AI.

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Agents that tell you what your customers don't

Alerts surface the signals hiding in customer emails, support tickets, meetings, and more – surfacing health and sentiment risk 37% earlier.

Agents that personalize at scale

Maximize product adoption and retention with the hyper-personalized experiences your customers crave.

Agents that reach the customers you can't

Assess, strategize and act on customer signals with fully autonomous agents that extend your team to every customer – even the long-tail.

Our Difference

Empower your teams to do what they do best.

One Platform, Zero Gaps

Your team works from one connected system—so customers get what they need, fast. No hand-offs. No confusion. Just clarity.

Proven Playbooks on Day One

Skip the blank page. Launch with field-tested templates and real guidance baked in, shaving months off your time to value.

AI that Acts, Not Distracts

Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.

A Seamless Customer Journey

From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.

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The most trusted Customer Success solutions

3,500+ companies worldwide choose Gainsight to connect their customer journey.

With Gainsight’s global community behind you, you’re always in good company.

Keep customers for life.
Get ahead with Gainsight.

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