Better conversations with your customers

Our customer-centric products help you provide AI‑powered support with a personal touch. Omnichannel shared inboxes, knowledge bases & live chat.
All in one intuitive platform. For teams of all sizes.

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Good things come to those who Enchant.

Omnichannel Inbox

Centralized shared inbox that offers powerful collaboration & AI assistance for your team, while keeping it easy for your customers.

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Knowledge Base

Makes it super easy for anyone on your team to manage a FAQ or knowledge base content. So your customers can help themselves.

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Messenger

Help is just a click away with the Enchant Messenger. Live chat, knowledge base & contact form. All in one place.

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Next-Gen AI Technology

Get more done faster with AI-powered assistance and AI Suggestions.

Use ready-to-go AI drafts generated using your knowledge base and past conversations.

Polish your responses with AI tools to summarize, translate, expand on your thoughts.

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Call Center

Fully featured virtual call center built right into your shared inbox.

Automatic call recording, voicemail messages, and customizable call queues per inbox.

Collaborate while on call using call notes, warm transfers, call monitoring and call whispering.

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Reports

Valuable insights help identify trends, improve team performance and grow customer happiness.

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Works with services you already love

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Customer Reviews

Don’t just take it from us. Hear what our customers have to say.

Read reviews on G2

I evaluated a lot of different platforms to manage our clients and all of them were too complicated, or too costly, for what I needed. Then I found Enchant, almost by accident and it ticked off every box I had. It lets me manage 15+ clients, aggregating everything into one interface, saving us time and money. Totally worth it for every user seat we add.

Justin L CIO

It was important for my business to use a system familiar with my customers for support, so it had to be based upon email with no unnecessary interfaces or logins. Enchant hits the mark and then some, which is why we’ve been using it for over seven years!

Ben Y Technical Director

Great options, simple to use and easy to setup. Integrated into our Shopify stores so order information is already in the system when an enquiry comes through. Also useful for logging phone calls manually. Pricing is also very easy to understand and very affordable.

Administrator in Retail Mid-Market (51-1000 employees)

I evaluated a lot of different platforms to manage our clients and all of them were too complicated, or too costly, for what I needed. Then I found Enchant, almost by accident and it ticked off every box I had. It lets me manage 15+ clients, aggregating everything into one interface, saving us time and money. Totally worth it for every user seat we add.

Justin L CIO

It was important for my business to use a system familiar with my customers for support, so it had to be based upon email with no unnecessary interfaces or logins. Enchant hits the mark and then some, which is why we’ve been using it for over seven years!

Ben Y Technical Director

Great options, simple to use and easy to setup. Integrated into our Shopify stores so order information is already in the system when an enquiry comes through. Also useful for logging phone calls manually. Pricing is also very easy to understand and very affordable.

Administrator in Retail Mid-Market (51-1000 employees)

I evaluated a lot of different platforms to manage our clients and all of them were too complicated, or too costly, for what I needed. Then I found Enchant, almost by accident and it ticked off every box I had. It lets me manage 15+ clients, aggregating everything into one interface, saving us time and money. Totally worth it for every user seat we add.

Justin L CIO

It was important for my business to use a system familiar with my customers for support, so it had to be based upon email with no unnecessary interfaces or logins. Enchant hits the mark and then some, which is why we’ve been using it for over seven years!

Ben Y Technical Director

Great options, simple to use and easy to setup. Integrated into our Shopify stores so order information is already in the system when an enquiry comes through. Also useful for logging phone calls manually. Pricing is also very easy to understand and very affordable.

Administrator in Retail Mid-Market (51-1000 employees)

Turn your team into a happiness machine

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